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    Please try on all shoes on a clean carpeted surface. Dirty, used or worn shoes will not be accepted for return. If the items you have bought are not the right fit for your child or you are not satisfied with your purchase, we can exchange, refund or provide a credit on your purchase within 14 days. We will offer you a credit or refund you, minus the postage costs.

    Please note SALE, and CLEARANCE items and those bought with voucher codes in times of a sale are non-refundable.

    To return an item to us the item must be unworn, in its original condition and packaging and be re-saleable. You can return the item to us at 115 Main South Road, Upper Riccarton, Christchurch 8042. You must cover any postage cost of returning the item to us and this cost is non refundable. Your return must reach us within 14 days of your purchase.