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    We want you to be happy, so if the items you have purchased are not the right fit for your child or you are not satisfied with your purchase we can exchange, refund or provide a credit on your purchase within 14 days. We will offer you a credit or refund you, minus the postage costs. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act.


    ​For assistance, please phone us on our toll free number: 0800 467 837.

    We operate during store hours and take calls between:
    Monday - Saturday: 9.00am - 5:30pm
    Sunday: 10am - 4.00pm.

    We are open most Public Holidays.

    Email us at: enquiries@instepfootwear.co.nz​


    FREE Shipping for all orders over $100!

    All deliveries within New Zealand are sent via Fastways Couriers.

    Please allow up to 3 working days to receive your order, 5 working days for rural delivery. Unfortunately we do not deliver to a PO Box address.

    Instep is a specialist children’s shoe shop located in Christchurch, New Zealand

    Instep was established over 30 years ago as a specialist children's footwear store. We have a long history with Canterbury families and have earned a very sound reputation. We are a family owned business who employ and support local people. We are focused on providing an enjoyable, informative and professional service.

    Our aim is to offer an extensive range of quality children's shoes to meet all budgets. As well as our online Right Fit Guide, we offer an in store measure and fitting service by our trained staff. Please read our advice around the benefits of good fitting shoes and how to measure your child's feet.


    We are a specialist children's shoe store who take care of precious growing feet. We have an extensive range of quality school sports and fashion styles with different fits and widths to suit every foot! In our retail store we measure and fit for the comfort and walking style of your child and we offer a range with more choice than you can imagine... not only that, our stock levels are high so you shouldn't be disappointed.


    Stay in touch with what Instep are up to and get access to the latest Instep news as well as a sneak peak at new products and helpful discounts.